Return & Exchange Policy

We want you to be satisfied with every purchase from www.carrynationbd.com. If something isn’t right, you may request a return or exchange within 3 days of receiving your order.

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📩 Requesting a Return or Exchange

Send an email to info@carrynationbd.com include your order number and the reason for your request.

Requests must be approved before sending any item back.

Follow the instructions provided in our response carefully.

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🔄 Return Methods

Customer Courier Return:

Send the item back using your preferred courier service.

Return shipping cost is covered by the customer.

Refund applies to product value only.

Shipping charges are not included in refunds.

If the issue is from our side, return cost will be covered.

CarryNationBD Pickup Service (Dhaka Only):

Pickup arranged within 3–5 working days.

Item will be inspected after collection.

Refund issued after deduction of delivery fee.

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💳 Refund Process

Refunds are processed after product inspection.

Processing time is approximately 5–15 business days.

Refund is sent to the original payment method.

Supported methods include bKash, Nagad, or bank transfer.

Delivery charges are non-refundable unless we made an error.

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🛑 Non-Returnable Products

Items that have been used, worn, or washed

Products missing original packaging or tags

Discounted or clearance sale items

Personal-use items such as boxers, socks, or hygiene products once opened

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🚫 Order Cancellation

Orders can be canceled within 24 hours if not shipped.

Eligible cancellations receive a full refund.

Orders already shipped cannot be canceled.

You may request a return after delivery if needed.

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📍 Contact Information

📧 info@carrynationbd.com

📞 +8801000000000

📞 +8801000000000

🏬 Banani Outlet:Address Banani, Dhaka

Trade License: TRAD/DNCC/XXXXXX/2026

BIN: XXXXXXXXX-XXXX

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Your satisfaction is important to us, and we are always ready to assist you at every step.
Thank you for choosing CarryNationBD.