Frequently Asked Questions (FAQs)
Have questions about shopping at www.carrynationbd.com? We’ve answered some of the most common queries below to help you better understand our services.
How can I place an order?
Browse your desired product and proceed to checkout. Follow the steps to confirm your order easily through our website.
Which payment options are available?
We currently support Cash on Delivery (COD), bKash, and bank transfer for selected orders.
Is it possible to cancel an order?
Yes, cancellations are allowed within 24 hours of placing the order, provided it has not been dispatched. Once shipped, cancellation is no longer possible, but you may request a return after delivery.
How long does delivery usually take?
Delivery inside Dhaka generally takes 1–3 working days, while deliveries outside Dhaka may take 2–5 working days depending on location and courier service.
Tracking updates are shared once the order is shipped.
Do you allow returns or exchanges?
Yes, return or exchange requests can be made within 3 days of receiving the product. Items must remain unused and in their original condition. Please contact us before sending any product back.
Are any items excluded from returns?
Products that have been used, damaged, or are missing original packaging are not eligible. Certain personal-use items may also not qualify once opened.
What should I do if I receive a wrong or defective item?
If you receive an incorrect or damaged product, contact us immediately. After verification, we will arrange a replacement or provide an appropriate solution without additional cost.
Do you have any physical store locations?
Yes, we have outlets available for customers who prefer in-store visits.
Banani Outlet: Banani area, Dhaka
How can I contact customer support?
You can reach us through the following channels:
📧 info@carrynationbd.com
📞 +8801000000000
We are always here to help make your shopping experience smooth and enjoyable.
Thank you for choosing CarryNationBD.
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